Logistics CRM Portal
A client-facing portal for a premier logistics provider specializing in reliable Full Truckload (FTL) shipping. The platform streamlines the customer journey, from instant freight quoting to shipment management, ensuring transparent and efficient transportation solutions.
Client
FTL Logistics Provider
Use Case
Freight quoting, shipment tracking, customer self-service
Target Audience
Shipping customers, logistics coordinators, freight brokers
Problem
Customers had to call or email for quotes, track shipments through multiple systems, and lacked visibility into delivery status. The manual process was slow, error-prone, and created a poor customer experience compared to modern logistics platforms.
Solution
We developed a self-service customer portal with instant quoting, real-time shipment tracking, document management, and integrated communication tools, dramatically improving customer experience and operational efficiency.
What's Next
Predictive ETAs using machine learning, automated carrier matching, and expansion to LTL services.
What We Did
- Instant freight quote calculator
- Real-time shipment tracking with map view
- Document upload and management
- Booking and scheduling system
- Invoice and payment history
- SMS and email notifications
- Customer analytics dashboard
- Integration with TMS backend
Outcome
Reduced quote-to-book time from hours to minutes, decreased customer service calls by 50%, and improved customer satisfaction scores by 40%. Self-service adoption reached 75% within first year.